How a Non-Profit Eliminated M365 Backup Failure and Freed Its IT Team to Focus on What Matters

A non-profit organisation's existing Microsoft 365 backup solution simply did not work. With SharePoint libraries unprotected and limited IT resource available, they needed a managed solution that could handle backup reliably. Newcorp's Microsoft 365 Backup and Recovery service delivered full protection from day one.

Background

The organisation's IT team carried a broad remit - supporting users, protecting data, and ensuring services could be delivered to clients without interruption. With limited resource available, the team could not afford to dedicate significant time to managing backup infrastructure.

When their existing Microsoft 365 backup solution failed to perform - and proved impossible to troubleshoot - finding a reliable managed alternative became a priority.

The Challenge

The existing solution lacked adequate support and was unable to back up SharePoint libraries - a critical requirement for the organisation's day-to-day operations. With Microsoft 365 data exposed and recovery uncertain, the risk to the organisation was significant.

• Existing Microsoft 365 backup solution was ineffective and lacked adequate support
• SharePoint libraries could not be backed up - a critical gap for the organisation
• Limited IT resource needed to remain focused on core service delivery

The Solution

Following a review of available options, the organisation selected Newcorp's Microsoft 365 Backup and Recovery service. Immutable backup coverage across Exchange Online, OneDrive, SharePoint, and Teams ensures data can be recovered quickly in the event of an attack or accidental loss.

Newcorp's fully managed service removes the burden of backup management entirely, with round-the-clock support and automated daily status reports providing continuous visibility.

The Outcome

The impact was immediate. From implementation through to ongoing operation, the transition was seamless. The solution worked from day one, with a proactive and responsive support team on hand throughout.

Microsoft 365 backup management now takes up none of the IT team's time - freeing resource to focus on supporting users and delivering services to the organisation's clients. Full protection is in place across the entire Microsoft 365 environment, with rapid recovery capability available in the event of a cyber incident or data loss.

The Ongoing Partnership

The solution is built to scale as the organisation grows, ensuring data protection keeps pace with evolving needs without adding complexity or cost.

With Newcorp managing the environment, the IT team has the confidence to focus on what matters - delivering services to their clients.

At A Glance

Full Microsoft 365 Protection

Exchange Online, OneDrive, SharePoint, and Teams all covered with immutable, air-gapped backups.

SharePoint Libraries Protected

A critical gap in the previous solution - SharePoint backup is now fully in place and operational.

Zero IT Admin Time

Microsoft 365 backup management now takes up none of the IT team's time.

24/7/365 Expert Support

Round-the-clock support from Newcorp's team, with no reliance on internal resource.

Quick Recovery from Cyber Incidents

Rapid recovery capability in place for data loss or cyber incidents, with near-zero disruption.

Scalable Solution

Protection scales as the organisation grows, without adding complexity or cost.

Need reliable Microsoft 365 backup and recovery for your organisation?

Call us at 01477 500766 or email enquiries@newcorp.co.uk